What This Means for You
Everything You Know Is Still There
We know change can be disruptive — so we made sure this one isn't. Here's what's stayed exactly the same:
A More Secure Sign-In
The new portal uses email verification — just enter your work email and use the one-time code you receive. No password to remember.
All Your Cases & History
Every open ticket, resolved case, and past interaction is fully intact. Nothing has been lost or reset.
An Updated Interface
The new portal features a redesigned, more intuitive interface — easier to navigate and built to make managing your cases simpler.
Bookmark this page: support.packetfusion.com
Common Questions
We've Got Answers
A few things customers typically ask when something like this happens.
Do I need to do anything right now?
No — nothing is required. Your existing bookmark will redirect you automatically.
The only optional step is updating your bookmark to support.packetfusion.com
so you're always going to the new address directly.
How do I log in? Has the sign-in process changed?
Yes — and it's actually simpler and more secure than before. The new portal uses
email verification instead of a traditional password. Here's how it works:
1. Go to support.packetfusion.com and enter your work email address.
2. You'll receive a one-time code in your inbox from supportportal@packetfusion.com — it typically arrives within a minute.
3. Enter that code to sign in. That's it — no password needed.
1. Go to support.packetfusion.com and enter your work email address.
2. You'll receive a one-time code in your inbox from supportportal@packetfusion.com — it typically arrives within a minute.
3. Enter that code to sign in. That's it — no password needed.
A security upgrade, not a hurdle. By moving to one-time email codes,
your account is protected even if a password were ever compromised. There's nothing
to remember and nothing to reset — just check your inbox each time you log in.
Are my old cases and ticket history still there?
Yes. Every case — open, in progress, or resolved — is fully intact on the new portal.
All attachments, notes, and correspondence are there. Nothing was migrated away or deleted.
What if my old bookmark stops working one day?
The old portal address will be retired on April 30, 2026. After that
date it will no longer redirect. To ensure uninterrupted access, we recommend updating
your bookmark to support.packetfusion.com as soon as possible. You can
also always find the portal link at packetfusion.com/support.
I'm having trouble logging in — what should I do?
First, make sure you're going to support.packetfusion.com and entering
your work email address. Check your inbox (and spam folder) for a
one-time code from supportportal@packetfusion.com — it typically arrives within a minute. If you're
still having trouble, email us at info@packetfusion.com
or call 925-701-2020 and our team will get you sorted out quickly.
Still Have Questions?
Our support team is available and happy to help with anything related to the portal migration
or your account. Reach us by email or phone — we'll take care of you.